Knowledge Base
2. Linking EyeSpace to your topographer

3. FAQ

13. Frequently Asked QuestionsCharl Laas

Why does EyeSpace sometimes give me a toric base curve?

EyeSpace automatically calculates the optimum value for the base curve based on the Sim-K’s and spectacle prescription.

It is usually a good idea to keep the lens design as simple as possible to make the troubleshooting process easier. With this in mind, EyeSpace will only give you a toric base curve in ideal conditions, when the following requirement is met:

Flat K AND spec RX cyl axis AND lens rotation are all within 20 degrees of each other.

Note: EyeSpace automatically calculates the lens rotation by finding the principal meridians of the peripheral cornea. The Sim-K’s (central corneal principal meridians) will usually align close to these, but not always."

Has a lens been ordered? How long until it gets here? and is it still under warranty?

All the lens information ordered is stored on EyeSpace Online. Log in and track your order using the EyeSpace track and trace system.

How long until it gets here?

  • Within Australia and New Zealand, lens delivery times will vary from 3 to 7 days.
  • Within the United States of America, lens delivery times will vary from 1 to 3 days.
  • Within South Africa, lens delivery times will vary from 7 - 10 days

If the review and order button is clicked then your lenses will take a day or two longer than anticipated to allow time for the distributor to review your case prior to sending for manufacture.

Procedure for Uploading Troubleshoot Cases

Troubleshooting unsuccessful cases might feel like an impossible task at first, but when solved, provides a wonderful learning experience. The following guide will show you how to provide your lens consultant with the correct troubleshoot information.

1. Review the fit

Please review the EyeSpace Knowledge base and EyeSpace Vimeo Channel to ensure all the correct topography capture, lens design, and fitting procedures were followed.

2. Redesign on EyeSpace

Even if you are unsure, try to redesign the troubleshoot lenses to the best of your abilities using the online documentation as a reference. In the shopping cart page, please add all your troubleshooting notes in the text box provided. These notes are helpful to guide your troubleshooter as to how to provide you with assistance.

3. Upload the files for post fit troubleshooting

Upload designs to the EyeSpace Cloud Services (ECS) using the 'Review' button.

Once the files are successfully uploaded to the ECS system, log in to and click on 'Orders'.

Click on the order number to view the order you wish to troubleshoot.

Scroll down to the bottom of the order page.

To upload extra information, click the 'Pick File' button to open a window which allows you to browse your computer and select the files to upload. Alternatively, click on "Or drop files here" then drag and drop the files into the upload box provided. Include files like pre and post fit topography export files (.mxf and .U12) and NaFl images and/or video of the lens on the eye.

This procedure is best practice dealing with troubleshoot cases and will ensure a quick response from your troubleshooter.

How do I create a reference map?

EyeSpace Scleral lenses can still be ordered via EyeSpace in the absence of a corneal topography map.

Step 1 - Create the Patient

First, create the patient on EyeSpace. Click the 'File' button and select the 'New Patient' option from the drop-down list.

The 'Create Patient' screen will appear. Enter the patient details as per the example below. Press 'OK'.

Step 2 - Create a Reference Map

Select the patient name and then click on the 'Topography' Icon.

As no corneal topography map was imported into EyeSpace, the topography page will be empty. To manually create a topography map click the 'blue cross' icon at the bottom left of the page.

The 'Add new reference map' page will open. From the drop-down list select whether a 'Right' or 'Left' reference map must be created.

Choose to enter the reference map details in Radius of Curvature (RoC) or Diopter (D) by clicking the appropriate radial button. Enter the Flat and Steep meridian Sim-K and eccentricity data if known, otherwise keep the default values and click 'OK'.

Step 3 - Design an EyeSpace Scleral lens

Why isn't my practice on the consumer website?

We created as a resource for our practitioner's patients globally.

If you would like your practice to be included on our find a practitioner map then please fill out this short form. It is updated once a quarter with new entries globally for our customers.

If you have any queries relating to the website then please contact: